Shipping policy
Shipping & Delivery
Last updated: September 18, 2026
Puleia Organics, doing business as Puleia Organics (“Puleia Organics,” “we,” “us,” and “our”).
Welcome. We want ordering and delivery to be straightforward. If anything is unclear, contact us using the details at the bottom of this page.
These shipping rules work together with our Terms of Service and Refund Policy.
How long does delivery take?
Once your order is placed, it takes 1–2 business days to process.
If you place your order on a Friday evening or over the weekend, processing begins on the next business day, so it may take a little longer to start.
During high-volume months (October, November, and December, including Black Friday), processing still falls within 1–2 business days, but it is more likely to take the longer end of that range.
Once the order is processed, it ships. Delivery then takes an average of 5–12 business days.
Total estimated time from order to delivery: 6–14 business days.
We ship within the United States. Shipping is free on all orders. We cover standard shipping and delivery costs as a courtesy to our customers.
These times are averages and estimates, not guarantees.
Placing an order
The ordering process at Puleia Organics is simple.
- Go to the product page and add the product to your shopping cart with the Add to cart button.
- Check that you have selected the correct product, variant, and quantity.
- Click Checkout.
- On the information page, enter your address details. Make sure every field is correct. Incorrect or incomplete addresses are the most common cause of delivery delays.
- Continue to shipping. Review the address you entered. Shipping is free.
- Continue to payment. Choose one of the payment methods shown at checkout. Payment pages are encrypted.
- Complete your order and follow any instructions from the payment provider.
If you have a problem while placing the order, email info@puleia.com.
Shipping your order
We process and ship as quickly as we can so you can start using your product without a long wait.
Like many online stores, we are busier at certain times of year. Please allow for the full estimate above when you order, especially in October, November, and December. We will still work to ship as soon as we can.
Because this is a product you use on a routine, reorder before you finish your current supply so you are not waiting on transit.
Tracking your order
When your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 48 hours after that email for tracking information to update.
Delivery delays
All delivery times on this page are estimates, not guarantees.
Delays caused by the shipping carrier, customs processing, severe weather, or other events outside our control are not grounds for a refund while an item is in transit.
If your order has not arrived within 10 business days of the estimated delivery date, email us at info@puleia.com with your order number. We will investigate with the carrier.
Incorrect addresses
Please double-check your shipping address at checkout.
If a package is returned to us because the address was incorrect or incomplete, you are responsible for the cost of reshipping.
Questions
Our customer service team is happy to help.
Puleia Organics
Email: info@puleia.com
Phone: (463) 287-6908 (Monday–Friday, 9:00 AM–5:00 PM Eastern Time, US and Canada)