Refund policy
Last updated: September 18, 2026
Puleia Organics, doing business as Puleia Organics (“Puleia Organics,” “we,” “us,” and “our”).
Please note: Returns are not free of charge. A restocking fee applies as described below. Original shipping charges are not refundable.
No refund is issued until we have reviewed and approved your request.
These rules work with our Terms of Service and Privacy Policy.
Our 30-day guarantee
We stand behind our products. If you have used your Puleia Organics product as directed on the label and have not experienced the benefits you were hoping for, you may request a refund within 30 days from the date of receipt.
Because results depend on consistent use, this guarantee applies only where the product has actually been used according to the recommended directions printed on the label. Unused sealed products are covered under Unopened products below.
Do not ship the product back. Once the product has been used, it cannot be restocked. Approved refunds are issued without a product return.
Guarantee conditions
- The request is made within 30 days of receipt.
- You have used the product as directed on the label.
- The guarantee applies once per customer or household.
- A 15% restocking fee is deducted from the refund. You do not pay a separate return-shipping charge because nothing is shipped back.
- Original outbound shipping is not refundable.
- We review the request within 7 business days. If the conditions are met, we confirm approval within that period.
We may refuse a refund, or issue a partial refund, if there is evidence of misuse or resale, or if the request is outside these conditions.
Unopened products
If the product is still sealed and unopened, you may request a refund within 30 days of receipt under the same terms: do not ship it back, the 15% restocking fee applies, and all conditions above except condition 2 must be met.
When your refund is issued
Refunds are processed only after we approve the request. We do not issue advance refunds.
The sequence is:
- You email us and we confirm a Return Authorization number.
- We review the request within 7 business days.
- If approved, the refund is issued to your original payment method within 10 business days, minus the 15% restocking fee (and minus original shipping, which is not refunded).
Your bank or card issuer may need extra time to post the credit.
If your order arrives damaged, defective, incomplete, or is the wrong product
We will replace it free of charge. You pay nothing, there is no restocking fee, and you do not send the original back.
To claim, email info@puleia.com within 7 days of receipt with:
- Your order number
- A clear photo showing the product together with its shipping package
- A short description of the problem
The photo of the package is required so we can identify the shipment and file a carrier claim. Claims without it cannot be processed. Keep the packaging until the claim is resolved.
If you would rather have a full refund than a replacement, we will issue one at no cost to you (no restocking fee).
Items that cannot be refunded
- Products that have passed their expiration date
- Gift cards
- Requests made without a Return Authorization number
- Requests made more than 30 days after receipt
How to start a refund request
Email info@puleia.com and include:
- Order number
- Reason for the request
- Whether the product was opened and used, or still sealed
- Photo of the product and shipping package (required for damage, defect, or wrong-item claims)
- Your name
- Your address
We will reply with a Return Authorization number. Do not mail the product back unless we specifically ask you to.
Never ship anything to the sender address printed on your parcel.
Questions
Puleia Organics
Email: info@puleia.com
Phone: (463) 287-6908 (Monday–Friday, 9:00 AM–5:00 PM Eastern Time, US and Canada)